HOW TO SHOP & PLACE AN ORDER
DO I NEED AN ACCOUNT TO PLACE AN ORDER?You only need an email address to process an order. We recommend to register at Koike Barcelona to have access to new collections and make your orders more agile.
I HAVE FORGOTTEN MY PASSWORD: WHAT SHOULD I DO?Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
HOW DO I PLACE AN ORDER ON YOUR SITE?To place an order in Koike Barcelona is very easy: 1. Select the size of your item and click on "Add to Cart". Once you have finished adding items, go to "My Cart" and proceed with the processing of your order by selecting the "PAY" button. 2. Log in to your account, if you have not already done so. If you do not have an account at Koike Barcelona, just enter your email address to continue. 3. Enter your address and payment information and select a shipping method to complete your order. Once your order is confirmed, it will be carefully prepared and shipped to you. We will make sure to keep you informed at every step of the process.
WHERE CAN I FIND SIZE ADVICE?In the "Quick links" section of the footer of our website you can access the simulator through the "Size guide" page. This will help you find your size for all the fitted shirts (sizes 39 through 43 and XL and XXL).
I HAVE NOT RECEIVED THE ORDER CONFIRMATION MAIL. IS MY ORDER PROCESSED?If you have not received the confirmation email, but on the website you have viewed the message with your order confirmation number and you have been charged the corresponding payment, you can be sure that it has been processed successfully. The reason you have not received the mail may be because the email address may contain an error, that the email has entered by mistake in the spam folder or that there has been a computer problem on our part with the sending of the mail confirmation. You will receive your order without any problem. If the payment has not been made correctly you can contact us through firstname.lastname@example.org and we will personally confirm the status of your order.
HOW SHOULD I TAKE CARE OF MY SHIRTS?The washing instructions are detailed both in the description of each product on the website and in the labels located on the inner side of each shirt. It is recommended to wash the shirts at 30º separately. Also, for better conservation it is recommended not to abuse the dryer.
I HAVE TECHNICAL PROBLEMS WITH MY CARD OR WITH THE PAYMENT PROCESSIf you have technical problems during your purchase, contact our Customer Service Department, writing an email: email@example.com
PRICING & PAYMENT
WHICH CURRENCIES CAN I SHOP IN?The currency with which you make a purchase is determined by the shipping destination and will be shown in the order processing before completing your purchase. If your local currency is not available, your order will be charged in euros (EUR) for a competitive exchange rate.
WHEN WILL MY CARD BE CHARGED?Your credit card will be charged once the order has been processed and once the authorization from your bank has been received. Koike Barcelona reserves the right to ask for any additional identification. If necessary, we will contact you by email or telephone.
WHICH PAYMENT METHODS ACCEPTS KOIKE BARCELONA?Orders placed at Koike Barcelona can be paid by Credit Card, PayPal or Bank Transfer. In the case of Bank Transfer we will ship you the products once we have received the funds to our account.
ARE YOU GOING TO HAVE MY SIZE AGAIN?When an item is marked as sold out, we can not guarantee that we will receive more stock for that particular item. Check our website from time to time to see if the product is available again. You also have the possibility to contact our customer service team by writing an email to firstname.lastname@example.org, to make your inquiry.
SHIPPING, TAXES & DUTIES
HOW MUCH WILL I BE CHARGED FOR SHIPPING?Shipping costs to Spain (Peninsula and Balearic Islands) are: FREE
Shipping costs to Canary Islands, Ceuta, Melilla, UK, Switzerland, European Union, USA and Canada: FREE for purchases over 200€, otherwise:
- Canary Islands, Ceuta, Melilla, UK, and Europe: 17 €
- United States and Canada: 50 €
List of countries: Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Sweden, United Kingdom, Vatican City, Italy, Andorra, Hungary, Ireland, Isle of Man, Netherlands, Slovakia, Slovenia, Liechtenstein, San Marino, Switzerland
For the rest of the world, shipping costs are 50€ in any case.
WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK DELIVERY?Once your order details are confirmed, your item will be carefully prepared and shipped. Delivery usually takes between 1 and 3 days, depending on your destination. We will keep you updated with information about the shipment and its estimated delivery date. For more information consult our Shipping and Returns Policy.
WILL I NEED TO PAY TAXES AND DUTIES?Koike Barcelona ships to all destinations with Delivered Duty Paid (DDP). This means that all taxes and charges are included in the final purchase price when you process an order, and that there will be no additional costs after delivery.
RETURNS & REFUNDS
WHAT IS YOUR RETURNS POLICY?If for any reason the customer is not satisfied with the purchase, unused items may be returned. It is possible to make a change or request a refund within 14 days from the date of receipt of the merchandise. Costs of the returns for the customer by shipment:
- Peninsula and Balearic Islands: 10 €
- Ceuta, Melilla and Canary Islands: 15 €
- UK, Switzerland and European Union: 25 €
- USA and Canada : 30 €
- Rest of the world: 35 €